Refund Policy

1. Credit Refunds

Since our service uses a credit system and credits are immediately available for use, credit purchases are generally non-refundable. However, we will consider refund requests in the following situations:

• System failures preventing normal credit usage
• Duplicate charges or multiple payments
• Within 24 hours of purchase with no credits used

2. Failed Video Generation

If video generation fails, consumed credits will be automatically refunded to your account. You can view failed records in the 'My Creations' page, and credits will be returned automatically after failure confirmation.

3. How to Request a Refund

To request a refund, please email support@videohub.cv with the following information:

• Your registered email address
• Purchase date and amount
• Reason for refund request
• Relevant screenshots or evidence (if applicable)

4. Refund Processing Time

We will review refund requests within 3-5 business days of receipt. If approved, funds will be returned to the original payment method within 5-10 business days. Actual arrival time may vary depending on your payment provider.

5. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Credits have been fully used
• Dissatisfaction with generated video quality (AI generation has inherent uncertainty)
• Account banned due to policy violations
• Purchase made more than 30 days ago

6. Contact Us

If you have any questions about refunds, please contact our support team at support@videohub.cv.